Refund policy

Every figurine we make is built to order from your photo and your approved design. It cannot be resold to anyone else. Because of that, our cancellation and refund rules are different from a normal retail store. Please read this before ordering.

The short version

  • Design previews are free. You can request as many changes as you like before you order. You are charged nothing until you approve a design and pay.
  • Once you approve and pay, we start printing — usually within 24 hours. Cancel before printing starts and you get a full refund. In practice that window is short, so tell us quickly if you change your mind.
  • After printing has started but before we ship, you can still cancel, but we deduct a production fee of ₹2,000 per figurine. The figurine is not shipped.
  • Once it ships, the order cannot be cancelled. Refusing delivery or not collecting the parcel does not get you a refund.
  • If we get it wrong, we fix it free. Missing person, wrong text, wrong size, wrong colour, or damage in transit — we reprint and reship at no cost. Tell us within 48 hours of delivery with photos.
  • The approved design is the agreement. Once you approve a render, that render is what we make. Approving it means you have accepted the likeness.

The full terms are below.

1. Order confirmation

1.1. An order is confirmed when you approve a design (the "Approved Render") and complete payment.

1.2. Design previews and revisions before confirmation are free. If you do not place an order, you are charged nothing.

1.3. The Approved Render, together with the size and base text entered at checkout, is the complete specification of your order. No other reference — original photos, verbal descriptions, or chat messages — forms part of the specification.

2. Cancellation after confirmation

2.1. Before printing begins: the order may be cancelled for a full refund.

2.2. Printing normally begins within 24 hours of confirmation, so the full-refund window in clause 2.1 is usually less than one day. We will tell you what stage your order is at if you ask.

2.3. After printing begins and before dispatch: the order may be cancelled. A production fee of ₹2,000 per figurine is deducted from the refund. The product is not shipped.

2.4. After dispatch: the order cannot be cancelled. Refusal of delivery, non-collection, or return of the parcel does not entitle you to a refund.

3. What the printed figurine will and will not match

3.1. We undertake to produce your figurine in conformity with the Approved Render.

3.2. The following are inherent to 3D printing and hand finishing. They are disclosed here and on our website before purchase, and they do not count as a defect:

  • simplification of fine details such as hair, facial texture and small accessories;
  • minor pose adjustments needed for the figurine to stand safely;
  • simplification of clothing patterns and gradients into solid colours, up to a maximum of five colours;
  • colour variation between what you see on screen and the printed material;
  • visible surface layer lines and minor variation in the hand-painted finish.

3.3. Resemblance to the real person, pet or object is judged and accepted by you at the render stage. Approving the render means you have accepted the likeness. A complaint that the figurine does not look enough like the person, made after confirmation, is not a defect.

4. Defects

4.1. A product is defective only if one or more of the following applies:

  • a person, pet or element present in the Approved Render is missing;
  • the base text differs from the text you entered at checkout;
  • the size differs from the size you ordered;
  • the product materially deviates from the Approved Render beyond the items listed in clause 3.2 — for example the wrong outfit colour or the wrong pose;
  • the product is broken or damaged on arrival;
  • the product was shipped to an address other than the one you provided.

4.2. Defects must be reported within 48 hours of delivery, on WhatsApp or by email, with photographs. For transit damage we also need an unboxing video. Reports made after 48 hours cannot be accepted.

4.3. The remedy for a defect is a reprint and reshipment at no cost to you. If we cannot fix the defect, we issue a full refund. We choose which of the two remedies applies.

5. What is not covered

5.1. The following are not grounds for a refund, a reprint, or a fee-free cancellation:

  • the figurine does not resemble the real person, pet or object (see clause 3.3);
  • you expected a finer, smoother or more detailed finish than what clause 3.2 describes;
  • change of mind, or the occasion you ordered it for having passed;
  • errors in the photos, base text, size, address or contact details you supplied;
  • delays in transit once the parcel has been handed to the courier;
  • delays caused by an incorrect or incomplete address.

5.2. An order falling under clause 5.1 that has not yet been dispatched may still be cancelled, but only on the terms in clause 2.3.

6. Delivery timelines

6.1. Orders are made and dispatched within 7 days of confirmation, with delivery a further 2-5 business days depending on location. These are estimates. They are not guaranteed.

6.2. Transit is carried out by third-party couriers and is outside our control.

6.3. If you have a fixed deadline, you must confirm it with us in writing before you order. Without that written confirmation, no deadline is binding on us.

7. Cancellation by us

7.1. We may cancel an order if the design cannot be safely produced, or if your address is unserviceable. In that case you receive a full refund of everything you paid.

8. Refunds

8.1. Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take additional time to post the credit.

9. Bulk and corporate orders

9.1. The approved design preview is the final specification. Once production begins, bulk orders cannot be cancelled.

9.2. Individual defective pieces, as defined in clause 4, are replaced free of charge.

10. Contact

WhatsApp: +91 78925 54719
Email: juthika@everything3dindia.com

Nothing in this policy limits any right you have that cannot be excluded under the Consumer Protection Act, 2019.